FREQUENTLY ASKED QUESTIONS

Questions you may have. Please fill free to contact us on or our contact page or call us on 1-877-245-3134 if your questions were not answered on this page.

ORDERING

Q= When can I place orders on line?

A= Any time you wish 7 days a week 24hrs a day

Q= What are my payment options?

A= We accept Visa, Master Card, American Express, Discover Card, and Pay Pal

Q= Is sale tax added to my order?

A= Only on orders to Colorado shipping addresses. Required by law since our n Business is based in the state of Colorado.

Q= How do I know if my order was processed properly.

A= You should receive an e-mail conformation within an hour of placing your order. If you don’t please contact us on our contact us page or by phone toll free at 1-877-245-3134

Q= Is my credit card information safe when ordering from gogreenelectricbicycle.com

A= Yes we use a secure Pay Pal network on all our orders.

Q= What if I have trouble ordering on line on your site.

A= Fill free to call us direct toll free at 1-877-245-3134 we will be glad to process your order over the phone.

Any questions not asked. Fill free to ask on our contact us page or toll free at 1-877-245-3134

SHIPPING

Q= How long will it take to receive my order.

A= Please click on our shipping page for answers

Q= Do you ship out of the USA

A= Sorry not at this time but please leave a message on our contact us page to see if we can make some sort of arrangement at some time in the future.

Q= Can we ship to an address other then the billing address.

A= You do have the option to ship elsewhere.

For other shipping related question see our shipping page link or contact us on our contact us page or fill free to call us toll free at !-877-245-3134

ABOUT ELECTRIC BICYCLES, SCOOTERS, AND MOPEDS

Q= Do your scooters come with charges

A= All our electric bicycles, scooters, mopeds and other product come with charges included.

Q= Are kids safe on your scooters.

A= Yes if they are the right age wearing a helmet and under parental supervision

See our safety tip page.

Q= Is it legal to ride a scooter or bike where I live.

A= You need to check with laws in your local jurisdiction, laws may vary from state to state, you can check with your state DMV.

Q= Is any assembly needed on your products.

A= Most arrive 90% assembled some may need some adjusted but not complicated if you follow directions.

Any questions not asked fill free to contact us on our contact us page or call toll free at 1-877-245-3134

CUSTOMER SERVICE

Q= Can I return an item I ordered and how.

A= Please look at our warranty return page for return and refund polices.

Q= What if I receive a product that is damaged or doesn’t work.

A= Please look at our warranty and return page for policies.

Q= Where can I get my scooter serviced.

A= May at some local bike shops or at a local authorized X-Treme dealer click on x-treme dealer for location.