15 DAY RETURN POLICY
For x-treme scooter products only (Satisfaction Guarantee)
Note: Customer is responsible for returning merchandise at his or her own expense.
All shipping charges are non-refundable.
If during the first 15 days you choose to return merchandise purchased from X-Treme Scooters for a replacement or refund less shipping, please review the terms and conditions below. If you fully agree with these terms and conditions and wish to proceed with your return go to www.x-tremescooters.com/support/, open a support ticket and request an R.M.A. (Return Merchandise Authorization). Within 1 - 2 business days of submitting your request, a team member from our support department will contact you with further instructions. Returns for refund will only be authorized during the first 15 days after delivery. After 15 days RMA’s for replacements only will be authorized.
Return Terms and Conditions
Customer is responsible for returning merchandise at their own expense.
Merchandise must be received in 100% new, re-sellable condition. Merchandise is not eligible for refund if it has been ridden, worn, used, abused, damaged in any way or gas has been added to the fuel tank. Merchandise must arrive complete (including warranty cards, manuals, accessories, promotional items, etc.) and in the original packaging.
Customer must initiate return shipment of the merchandise within 15 days of the purchase date.
Preparing your product for Authorized R.M.A. return shipment:
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Re-pack the merchandise securely in its original packaging, include the original contents of the box; warranty cards, Manuals, accessories, promotional items, etc.
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Include a copy of your invoice.
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Include a copy of the RMA notice you have received from us via our support department help desk.
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Clearly print your RMA# on the return shipping label (on the outside of the box).For your protection we recommend all returns be sent via UPS, Federal Express, DHL or other courier that issues a tracking number. We recommend that the shipment is insured. The customer is responsible for damage or loss during return shipping.
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Freight collect and COD packages will not be accepted.
At the discretion of X-Treme Scooters, returns which do not follow the above guidelines may be refused and require the customer to pay return shipping and handling fees, or an additional processing fee may apply. If accepted, items returned without an RMA# are subject to an additional 20% restocking fee.
*All shipping charges are non-refundable.
*Customer is responsible for returning merchandise at their own expense.
Once merchandise has been accepted for refund, credit will be applied to the account through which payment was originally made immediately.
Signature Required Option:
We make a Signature Required Service available to all our customers at the
time of purchase for a minimal fee. If this service is not purchased X-Treme
Scooters will not be responsible for packages that have been left at the
recipient's door and consequently lost and/or Stolen.
Order Cancellation Policy:
Before completing your purchase, please confirm that you have selected the correct item(s), color(s), accessories, etc. Due to the high volume of orders we receive and the speed at which we process these orders, once an order is placed it is generally processed & shipped immediately therefore we have a NO cancellation policy after an order has been placed.
Electronic Parts:
Electronic Parts are non-returnable. Please make you're selections wisely when purchasing parts. Contact our parts department for more information. Our parts department can be reached by email or by phone 1-402-603-4445.
Lifetime Technical Support:
Lifetime technical support is provided to each customer that purchases an X-Treme Scooter. To access our technical support department click on this link to open a support ticket. After a support ticket has been opened an X-Treme Scooter technician will respond to your ticket and an e-mail will be sent to you. If you would like to speak to a technician by phone, include your phone number on the ticket and ask the technician to contact you. Tickets are answered in the order received. Your initial posting puts you in line for the next technician to assist you. Should you post to your ticket before a technician responds, you will move your ticket to the bottom of the list so to ensure a quick reply, do not to post again until a tech replies to you.
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